Terms & Conditions

Orders are accepted by Hatherley Commercial Services Limited, hereinafter referred to as ‘The Company’. ‘The customer’ means the person who has contracted or placed an order either written or verbally with the company for the purchase of goods or services.


Quotations are valid for thirty days from the date of issue and customers orders are not deemed accepted until written confirmation of their acceptance are received by the company. The customer shall provide the company with an order number where applicable on acceptance. It is the customer’s responsibility when purchasing equipment to check if the appliance will fit through entrances and applicable services are correct. Installation of equipment by the company will be at an extra cost unless specified within the quotation.

Non account holders shall be required to pay 50% deposit on acceptance of the quote.


Whilst every care is made to diagnose all faults to the equipment, in some cases estimated repairs may reveal other problems.

The company reserves the right to refuse or accept any order. Placing an order implies the acceptance of these terms of trading and shall be part of any contract entered into.


The company reserves the right to alter any of its pricing structures and lists without prior notice. Prices are quoted exclusive of VAT which will be an additional charge payable by the customer and calculated at the rate applicable at the date of supply.

Special offers are available within dates specified whilst stocks last.

All reference to manufacturer’s names or model or part numbers and any depiction by photographs or drawings are solely for reference and identification purposes.


Where the goods are to be sent direct to the customer the following procedure must adhered to

The customer must advise any restrictions with regards to parking, off loading, and if they not will be able to assist with off loading, prior to ordering.

Ensure that goods are checked for damage at the time of delivery. Signing ‘unexamined’ will not be grounds for claims. Carriers will not allow claims if damage is not specifically noted on their docket at point of delivery acceptance. If the carrier refuses to wait whilst the customer checks the package, please sign as damaged. Damages should be reported to the company immediately.

The company will not accept responsibility if the above procedure is not followed.


Payment is due 30 days following date of invoice. Non account customers – payment on completion or part payment Proforma and remainder on completion.

If the customer fails to make payment in full in accordance with above terms, then the company shall be entitled to suspend all or any other deliveries to be made under that or any other contract with the customer and in such event, the customer shall not in any respect be released from his obligation to the company under that or any such other contract.

All further transactions thereafter shall be subject to payment on completion with a percentage paid Proforma or 100% Proforma.

Goods will remain the property of the company until payment in full is received.


Orders cancelled after the company has ordered the goods from the supplier, the customer will be responsible for any re-stocking and carriage charges.

The company will not accept the return of any goods unless such return has received the prior approval of the company. Goods returned due to the customer’s error will only be credited at a % of the original invoice price (dependant on supplier restocking charges) or scrap value if not in perfect condition.

Warranty of new equipment will be determined by the manufacturer or supplier; the warranty work may be handled by the Company or the manufacturer or supplier.

Sale of reconditioned equipment normally holds a 3 months parts only warranty unless otherwise stated.

Where repairs have been carried out and parts have been fitted by the company, these parts will be covered by 3 months warranty.

The company reserves the right to cancel service appointments with no prior notice to attend emergency call outs such as gas leaks and high priority sites such as schools. The engineer will be rescheduled and the customer informed.

In any case of complaint, notification must be made within 48 hours of the goods being received or repair being made. Whilst we thoroughly test each appliance after repair, we cannot guarantee against the machine developing other faults, even on the same day.


The performance of all contracts is subject to any act of god, war, strike, lock-out, fire, flood, drought, tempest or any other cause beyond the control of the company and the company shall not be held responsible for failure to deliver or comply with a contract due to any such contingency.


The company shall be under no liability whatsoever in respect of any loss or damage to third parties caused directly or indirectly by the goods or arising by reason of their use, and the customer shall at all times indemnify the company against such loss or damage.

No liability claims regarding fitness for purpose can be accepted if the quality concerned is used for a location other than that recommended by the company or manufacturer in the appropriate quality standard.

All contracts to which these terms and conditions of sale apply shall be governed by and construed in accordance with English Law.

These terms and conditions do not affect the customer’s statutory rights.